Refund Policy

Annual subscriptions are non-refundable once the subscription period has commenced. We encourage all customers to take advantage of our free plan or free trial period before committing to a paid plan.

In exceptional circumstances, such as platform-wide outages exceeding our 99.9% SLA commitment, pro-rata credits may be issued to your account for the period of downtime.

If you are on a free trial and decide not to continue, no charges will be made. Free trial users are under no obligation to upgrade to a paid plan.

Professional services fees including implementation, training, and custom development are non-refundable once the engagement has commenced and agreed deliverables have been provided.

To request a refund review, please contact our billing team at billing@catbuild360.com with your account details and reason for the request. We will respond within 5 business days.

Initiating a chargeback without first contacting our support team may result in account suspension. We encourage all billing disputes to be resolved directly with our team.